Support & Advice

Here you‘ll find lots of useful information regarding use of smaXtec products. Stay informed about any software updates and take a look through the FAQs for information that can be helpful when using the smaXtec system.

Installation

Click below to read all necessary steps for installation and to get detailed information about each product.

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Troubleshooting

If a problem cannot be solved by following the instructions (Quickstart Guide, User Manual), please contact the support team and download smaXtec Quicksupport.

Our customer support team will take care of your request during our support hours (Mon – Thu: 8am – 5pm, Fri: 8am – 3pm; Central European Summer Time). If problems occur on weekends or public holidays, please send us your request via email to support@smaxtec.com.  It will be processed the next business day.

smaXtec
Messenger App

The smaXtec Messenger app for Android and iOS enables you to keep a close eye on all your animals – anytime, anywhere. Download the app to your smartphone today! You can directly download the Android App (v4.0.0) with this link.

Profit from the handy app functions – use the dashboard to create an overview or take a closer look at detailed information about your animals in the animal list. You can also add information about insemination and pregnancy – it’s quick and easy.

smaXtec
Software Updates

We work continuously on developing improvements to our software, which we make available to our customers. This means you can be sure that you are always up to date and profit from our smart technology.

Newsletter
Subscription



smaXtec App
for iOS

Click here to get the smaXtec Messenger App for iOS and always keep track of your cows.

smaXtec App
for Android

Click here to download the smaXtec Messenger App for Android and be updated wherever you go.


Frequently
Asked Questions

  • smaXtec pH Plus Can smaXtec pH Plus Boli be initialised in parallel? Initialisation in parallel is possible. Nevertheless, we advise against initialising more than 10 sensors at once in order to ensure a clear process.

  • smaXtec pH Plus How accurate is pH measurement?
    The measurement accuracy for pH measurement is +/- 0.2 until the 90th day and +/- 0.4 from the 90th to the 150th day.

  • smaXtec pH Plus Can I reuse the smaXtec pH Plus Bolus during its pH measurement cycle of 150 days in another animal? We do not recommend reusing smaXtec pH Plus Boluses in other animal for reasons of biosecurity. Furthermore, the sensors are not designed for repeated use. If you administer a sensor to another animal we cannot assume any guarantee for correct measurement because of the mechanical influences and change of medium (rumen/air/rumen). This is also applies for cows with rumen fistulas.

  • smaXtec pH Plus What is the smaXtec pH Plus Bolus' measurement duration? The measurement duration for pH measurement is 150 days (5 months). After 150 days pH measurement is stopped; ruminal temperature and activity levels can be measured up to 4 years.

  • smaXtec pH Plus How soon after initialisation/calibration does the smaXtec pH Plus Bolus have to be administered? The smaXtec pH Plus Bolus should be administered within the next few hours (max. 4). Please note that between calibration and administration the smaXtec pH Plus Bolus must be stored in the buffer solution pH 7.00 provided.

  • smaXtec Classic smaXtec Messenger smaXtec pH Plus smaXtec Solutions How long does it take until the first data is available?
    After smaXtec Classic/pH Plus Boli have been activated and data has been read-out by the smaXtec Base Station, it takes at least 30 minutes until data is available for the first time in the smaXtec Messenger.

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smaXtec DOWNLOAD

Marketing & PR
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Manuals
User manual smaXtec System 5.0 (pH Plus Bolus, Classic Bolus)
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Product Sheets
smaXtec pH Plus Bolus
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smaXtec Classic Bolus
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smaXtec Base Station
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Quick Start Guides
smaXtec pH Plus Bolus
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smaXtec Animal List
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