Support & Advice

Here you‘ll find lots of useful information regarding use of smaXtec products. Stay informed about any software updates and take a look through the FAQs for information that can be helpful when using the smaXtec system.

Installation

Click below to read all necessary steps for installation and to get detailed information about each product.

Green button saying: Click here for technical information.

Troubleshooting

If a problem cannot be solved by following the instructions (Quickstart Guide, User Manual), please contact the support team.

Our customer support team will take care of your request during our support hours (Mon – Thu: 8am – 5pm, Fri: 8am – 3pm; Central European Summer Time). If problems occur on weekends or public holidays, please send us your request via email to support@smaxtec.com.  It will be processed the next business day.

smaXtec
Messenger App

The smaXtec Messenger app for Android and iOS enables you to keep a close eye on all your animals – anytime, anywhere. Download the app to your smartphone today! You can directly download the Android App (v4.0.0) with this link.

Profit from the handy app functions – use the dashboard to create an overview or take a closer look at detailed information about your animals in the animal list. You can also add information about insemination and pregnancy – it’s quick and easy.

smaXtec
Software Updates

We work continuously on developing improvements to our software, which we make available to our customers. This means you can be sure that you are always up to date and profit from our smart technology.



smaXtec App
for iOS

Click here to get the smaXtec Messenger App for iOS and always keep track of your cows.

smaXtec App
for Android

Click here to download the smaXtec Messenger App for Android and be updated wherever you go.


Frequently
Asked Questions

  • smaXtec Classic Can I reuse the smaXtec Classic Bolus during its measurement cycle in another animal?
    We do not recommend reusing smaXtec Classic Bolus in other animal for reasons of biosecurity. Furthermore, the sensors are not designed for repeated use. If you administer a sensor to another animal we cannot assume any guarantee for correct measurement because of the mechanical influences and change of medium (rumen/air/rumen). This is also applies for cows with rumen fistulas.

  • Motion Activity Measurement smaXtec Classic smaXtec pH Plus What is the measurement accuracy of temperature measurement?
    The relative measurement accuracy at 39°C/109°F is +/-0.05°C or +/- 0.09°F.

  • smaXtec Classic How soon after initialisation does the smaXtec Classic Bolus have to be administered to the animal?
    The smaXtec Classic Bolus should be administered within the next few hours.

  • smaXtec Classic What is the smaXtec Classic Bolus' measurement duration?
    The smaXtec Classic Bolus’ battery life is up to 4 years. Both parameters are measured during this period.

  • smaXtec pH Plus How long can smaXtec pH Plus Boli be stored? The shelf life from date of manufacture is 18 months.

  • smaXtec pH Plus Can smaXtec pH Plus Boli be initialised first and administered at a later point in time? Yes, but make sure the smaXtec pH Plus Boluses are kept in pH7 buffer solution until administration. You should administer them within 4 hours.


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smaXtec DOWNLOAD

Manuals
User manual smaXtec System 5.0 (pH Plus Bolus, Classic Bolus)
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Important Safety and Product Information
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DLG Report smaXtec Bolus
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Product Sheets
smaXtec pH Plus Bolus
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smaXtec Classic Bolus
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smaXtec Base Station
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smaXtec Repeater
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smaXtec Climate Sensor
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Quick Start Guides
smaXtec pH Plus Bolus
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smaXtec Classic Bolus
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smaXtec Base Station & Repeater
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smaXtec Climate Sensor
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smaXtec Animal List
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